What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Spreadsheet: An error occurred during integration.

    Asked by lorelandadmin on August 24, 2014 at 04:17 AM

    Hi, same error occur. I even tried using different computers. 

     

     

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    JotForm Support

    Answered by EltonCris on August 24, 2014 at 04:37 AM

    Hi there!

    Thank you for reporting it and apologies for any troubles caused.

    I went ahead and cleared your form cache. Would you mind trying it again this time? But first, I would recommend clearing your browser's cache before re-integrating your form to Google Spreadsheet. 

    So far on my test, I am unable to reproduce the problem even on a clone version of your form.

    Here's a screencast: http://screencast.com/t/cJijOgHoBGXM

    Please get back to us if you continue to encounter the same issue and we'd be glad to assist you further.

    We'll await your reply.  Regards!

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    Answered by lorelandadmin on August 24, 2014 at 09:41 PM

    Hi, sorry but I encounter the same error. :/

    http://www.screencast.com/t/iwmcChJJ6vy

    http://www.screencast.com/t/jSF5hYw9x

    Thank you

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    JotForm Support

    Answered by ashwin_d on August 25, 2014 at 12:40 AM

    Hellolorelandadmin,

    I'm sorry for the trouble caused to you.

    I also cloned your form and I am unable to replicate the issue you are having. I was able to integrate the cloned form with google spreadsheet without any issue.

    Like my colleague suggested, did you clear your browser cache before re-integrating with google spreadsheet?

    I am not sure what is causing this issue. I am reporting this issue to our back end team. We will get back to you as soon as we have any update from them.

    For now I would suggest you to please clear your browser cache once again and then try to integrate your form with google spreadsheet. The following guide should help you in clearing browser cache: http://www.wikihow.com/Clear-Your-Browser's-Cache

    Thank you!

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    Answered by lorelandadmin on August 25, 2014 at 04:48 AM

    Yes sir, I cleared my browser's cache before re-integrating my forms to google drive.

    Thank you

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    JotForm Support

    Answered by Welvin on August 25, 2014 at 07:07 AM

    Still no result? Did you try using another browser? Also, I would suggest integrating the form on a non-private or non-incognito browser window.

    Thank you!

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    Answered by lorelandadmin on August 25, 2014 at 10:34 PM

    Still none. Yes, I used other browser, even other computers. I tried it in three different computers, different internet connections and different OS flatform. I still encounter the same error. I tried to integrate it to my personal account in gmail but same error.

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    JotForm Support

    Answered by ashwin_d on August 26, 2014 at 12:07 AM

    Hellolorelandadmin,

    Thank you for your patience.

    The issue seems to be only specific to your account. I have already created a bug report and sent it to our back end team. Upon checking the bug report, I found that it is already assigned to one of our developer. Our back end team is already looking in to yourissue. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by lorelandadmin on August 26, 2014 at 01:13 AM

    My deepest thank you. Hopefully my account will be fixed immediately.

    Again, thank you so much

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    Answered by lorelandadmin on August 28, 2014 at 09:27 PM

    Integration is now working! Thank you for helping! Kudos to the support and back end team! Thank you again! 

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    JotForm Support

    Answered by Welvin on August 29, 2014 at 01:12 AM

    We're glad to know that. Please do not hesitate to get back to us if you need further assistance.

    Thank you!