What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can login to my account on my computer but I can't using the jotform app on iPhone. It says Invalid user or password.

    Asked by carla  on August 24, 2014 at 04:15 PM
    JotForm app my account
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    Answered by serkan on August 24, 2014 at 05:42 PM

    Hi Carla, make sure you are connected to the internet. Unfortunately there is an issue with the Jotform App regarding the error message the user receives when you're not connected to the internet.

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    JotForm Support

    Answered by jonathan on August 24, 2014 at 07:23 PM

    Hi Carla,

    It is possible that you have the wrong password the reason you could not login to the account.

    You can reset the password of your account/username photosbyjacobson using the "Forgot Password" link in the login page http://www.jotform.com/login

    Please inform us if you are still having issue.

    Thanks.

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    Answered by carla  on August 24, 2014 at 09:03 PM

    ok - can login now with internet connection but using the app to access info on the go without internet. guess will wait for update.

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    JotForm Support

    Answered by CurtisJotform on August 24, 2014 at 11:31 PM

    Hi Carla,

    You should be able to access all of the information through the App if you login and let the App sync all of the data. Once all of the data is sync you don't have to be connected to the internet to browse through all of the information.

    Please inform us if you are still having trouble.

    Thanks.