Some submission answers are not being sent to email

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    kalypso_oneroi
    Asked on August 24, 2014 at 08:02 PM

    I'm having an issue where some of my questions, the answers aren't being sent to the email that I use to get the interview to post to my admin.

    Is there any way to have someone look and see what the issue could be?

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    jonathan
    Answered on August 24, 2014 at 08:38 PM

    Hi,

    The usual cause of submission emails lacking some of the answers/data from the submitted form is when the email notifier is no longer up to date on the current form due to several modifications/updates done on the form.

    To fix this, just recreate or create anew Notification E-mailon the form. This will refresh the email notifier and will set all the available fields in the form to the email template.

    User Guide:https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this help. Inform us if issue persist.

    Thanks.

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    kalypso_oneroi
    Answered on August 24, 2014 at 08:52 PM

    That seemed to solve the issue. I went ahead and sent two, one to my personal email and one to the admin email, so my bases are covered. Thank you!

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    ashwin_d
    Answered on August 25, 2014 at 12:09 AM

    Hellokalypso_oneroi,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!