What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some submission answers are not being sent to email

    Asked by kalypso_oneroi on August 24, 2014 at 08:02 PM

    I'm having an issue where some of my questions, the answers aren't being sent to the email that I use to get the interview to post to my admin.

    Is there any way to have someone look and see what the issue could be?

    Page URL:
    http://darkhunterdarkside.weebly.com/darkside-character-interview.html

    Screenshot
    submission email email POST
  • Profile Image
    JotForm Support

    Answered by jonathan on August 24, 2014 at 08:38 PM

    Hi,

    The usual cause of submission emails lacking some of the answers/data from the submitted form is when the email notifier is no longer up to date on the current form due to several modifications/updates done on the form.

    To fix this, just recreate or create anew Notification E-mailon the form. This will refresh the email notifier and will set all the available fields in the form to the email template.

    User Guide:https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this help. Inform us if issue persist.

    Thanks.

  • Profile Image

    Answered by kalypso_oneroi on August 24, 2014 at 08:52 PM

    That seemed to solve the issue. I went ahead and sent two, one to my personal email and one to the admin email, so my bases are covered. Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 25, 2014 at 12:09 AM

    Hellokalypso_oneroi,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!