-
kalypso_oneroiAsked on August 24, 2014 at 8:02 PM
I'm having an issue where some of my questions, the answers aren't being sent to the email that I use to get the interview to post to my admin.
Is there any way to have someone look and see what the issue could be?
-
jonathanReplied on August 24, 2014 at 8:38 PM
Hi,
The usual cause of submission emails lacking some of the answers/data from the submitted form is when the email notifier is no longer up to date on the current form due to several modifications/updates done on the form.
To fix this, just recreate or create anew Notification E-mailon the form. This will refresh the email notifier and will set all the available fields in the form to the email template.
User Guide:https://www.jotform.com/help/25-Setting-Up-Email-Notifications
Hope this help. Inform us if issue persist.
Thanks.
-
kalypso_oneroiReplied on August 24, 2014 at 8:52 PM
That seemed to solve the issue. I went ahead and sent two, one to my personal email and one to the admin email, so my bases are covered. Thank you!
-
Ashwin JotForm SupportReplied on August 25, 2014 at 12:09 AM
Hellokalypso_oneroi,
On behalf of my colleague, you are welcome.
I am glad to know that your issue is resolved.
Do get back to us if you have any questions.
Thank you!