Some submission answers are not being sent to email

  • kalypso_oneroi
    Asked on August 24, 2014 at 8:02 PM

    I'm having an issue where some of my questions, the answers aren't being sent to the email that I use to get the interview to post to my admin.

    Is there any way to have someone look and see what the issue could be?

    Jotform Thread 419910 Screenshot
  • jonathan
    Replied on August 24, 2014 at 8:38 PM

    Hi,

    The usual cause of submission emails lacking some of the answers/data from the submitted form is when the email notifier is no longer up to date on the current form due to several modifications/updates done on the form.

    To fix this, just recreate or create anew Notification E-mailon the form. This will refresh the email notifier and will set all the available fields in the form to the email template.

    Some submission answers are not being sent to email Image 1 Screenshot 20

    User Guide:https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this help. Inform us if issue persist.

    Thanks.

  • kalypso_oneroi
    Replied on August 24, 2014 at 8:52 PM

    That seemed to solve the issue. I went ahead and sent two, one to my personal email and one to the admin email, so my bases are covered. Thank you!

  • Ashwin JotForm Support
    Replied on August 25, 2014 at 12:09 AM

    Hellokalypso_oneroi,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!