What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When can I expect my upgrade to appear in my account?

    Asked by ekgraham on August 25, 2014 at 01:54 AM

    I paid in full, but I don't see the change in my account:

     

    Subscription Receipt for JotForm premium yearly

    Hello The Business Formulas,

    You have successfully signed up for a subscription to JotForm premium yearly using PayPal.
    Your first subscription payment, for $90.00 USD, has already been sent to Interlogy LLC.

    Subscription Details

    Aug 24, 2014
    JotForm premium yearly
    S-24U59540GR916212M
    $90.00 USD for the first year

    Then $90.00 USD for each year

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

    Contact Information

    Interlogy LLC
    contact@interlogy.com
     

    Notification Preferences
    Right now, we don't send you an email every time you make a payment for this subscription. To change your Notifications preferences, log in to your PayPal account, go to your Profile, and clickMy settings.

    Cancelling Your Subscription
    If you would like to cancel this subscription, log in to your PayPal account and go to the "History" subtab of the "My Account" tab. Choose "Subscriptions" from the pull-down "Show" menu and press the "Submit" button. Choose this subscription, and click on its "Details" link. You will be taken to a Transaction Details page from which you may cancel your subscription. Cancelling your subscription will immediately stop all future scheduled payments for this subscription.



     

     
    my account JotForm height yearly table
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 25, 2014 at 03:38 AM

    Helloekgraham,

    Upon checking your payment details, I found that this payment was applied to a different account with username "Davesjotform". Is this your account too?

    Do you want us to apply this payment to your account with username "ekgraham"?For security reasons, please let us know your PayPal email addressfrom which this payment was made and we will do the needful.

    We will wait for your response.

    Thank you!