Adding multiple email addresses to one notification is not sending emails to all addresses

  • Profile Image
    Asked on August 25, 2014 at 01:23 PM

    At one point one of our staff members discovered that they could add multiple emails in an email field so that multiple people could get a receipt of an email when it was submitted. I believe he separated them by comma.

    But we reecnly changed to a new system and had to make all forms secure and also had to use iframe code instead of embed code and now he cannot do it.

    Is there a reasonthat may have changed?

  • Profile Image
    Answered on August 25, 2014 at 02:03 PM


    I cloned your form to test it, and I was able to receive email notifications to multiple accounts from the same notification. There should be no issue with usage of this feature. The change to the embed method and using a secure form should not affect this whatsoever. When I checked the notifications, they do appear to be setup correctly, but when I check our mail logs, only the first email is being sent. I would recommend re-adding the email addresses if possible and see if that fixes the issue. I opened up a bug ticket just in case, to what may be causing this. If you still do not receive the notifications after adding the emails again, let us know and we will see what else we can find.

    Thank you for using Jotform!

  • Profile Image
    Answered on August 25, 2014 at 05:40 PM

    I am not very clear on what the problem is. You have two email addresses separated like this:


    And, you are not receiving emails for both email1 and email2, or are you receiving only one email?

  • Profile Image
    Answered on August 25, 2014 at 06:16 PM

    Your assumption is correct, for example the notification is setup as:

    email1, email2, email3, email4

    The notification is being sent to email1, but not email2, email3, and email4. I am unable to reproduce this myself but have seen a few people with the same problem that had notifications that are seemingly setup correctly. Sorry I was not more clear.

  • Profile Image
    Answered on August 26, 2014 at 04:22 AM

    When we look upthe email2 (the one that does not arrive) on the new email history toolwhat do we get?

    I think we need specifics to find out what happened. What was the exact submission date and what was the email address that did not get the email? Floyd, can you provide more details on that?