What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Regarding upgrading and downgrading

    Asked by smeplanner on August 25, 2014 at 03:11 PM

    I just upgraded my client's account, as she was approaching 100 submissions.

    However, this levelof activity is typically only during events, which are sporadic during the year.

    Am I able to "unsubscribe" or downgrade when her business is going to be quiet again for awhile?

    If so, do I simply go to PayPal subscriptions to do so, and cancel?



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    JotForm Support

    Answered by Welvin on August 25, 2014 at 04:22 PM

    Hi Christine,

    Yes, you are free to cancel the subscription when you don't need it. Anytime you want to. Yes, since the payment was made through Paypal, you have to cancel it under Preapproved Payment sections or follow the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel, your account will remain on the premium plan until your current payment will expire.

    Thank you!