What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Charge to card after cancellation?

    Asked by Kelsey Evans  on August 25, 2014 at 03:27 PM

    I recently requested that my organization's JotForm Premium account be cancelled or downgraded to Free. Not recieving any notification of cancellation after a few days I left a message on the forum asking about how long it would take to cancel our subscription. I was assured that while it could take some time to put through the PayPal cancellation, we would not be charged again after our initial cancellation request. However I have just learned that we recieved another charge on 8/14, AFTER I requested the cancellation. We would like our money refunded for that false charge, and for our account standing to be updated immediately if it has not been so yet. Thank you.

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    JotForm Support

    Answered by Welvin on August 25, 2014 at 04:27 PM


    This is your original thread:http://www.jotform.com/answers/415145-When-can-I-expect-to-have-our-service-downgraded-from-Premium-to-Free. Please kindly check as we gave you some instructions on how to cancel it to your Paypal Account.

    I have now requested the refund to our billing department for the latest payment. Our apologies for the delays.

    Thank you!