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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving submission emails.

    Asked by clafond on August 25, 2014 at 08:04 PM

    I have been using Jotform for a while with no problems.

    I have several forms that I need to check but two of them concern me so far as we have lost thousands of dollars.

    The 'Test Emails' work and the response to clients work - 2 response pages and 1 auto-responder.

    Unfortunately we have not been receiving our notification e-mails.

    My client is furious!

    The two forms can be found at www.canadianbullmastiffs.com/contact.php and www.canadianbullmastiffs.com/application.php

    They have worked well for a long time and then all of a sudden, this.

    I hope someone knows what happened. I love my Jotform

    I have about 6 other forms to check - hoping they haven't all been compromised

    Page URL:

  • Profile Image

    Answered by hcepg on August 25, 2014 at 08:14 PM

    I have been having the same issue. I "temporarily" fixed it by changing my default business receiving email to my default home receiving email but I don't like this fix because I want my professional email to receive my business inquires. I'll keep following your post and see if you or JotForm comes up with a fix! :)

  • Profile Image

    Answered by clafond on August 25, 2014 at 10:26 PM

    Hi hcepg - I am waiting for an answer - might try rewriting the response e-mail

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    JotForm Support

    Answered by ashwin_d on August 26, 2014 at 12:41 AM


    Upon checking both the form's notification email alert, I did not find any issue with that. When I checked our email logs, I found that your email address "Our***@Canadian*****.com" was in our bounce list. I am not sure why it ended up in our bounce list as no reason was mentioned.


    Our***@Canadian*****.com is IN the bounce list

    Reason(s) :

    I have removed your email address from our bounce it andyou should now receive the submission emails from both the forms.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 26, 2014 at 12:42 AM

    Hello hcepg,

    We have already responded to you on the following thread: http://www.jotform.com/answers/420209-No-longer-receiving-email-notifications#3

    Thank you!