Not receiving submission emails.

I have been using Jotform for a while with no problems.

I have several forms that I need to check but two of them concern me so far as we have lost thousands of dollars.

The 'Test Emails' work and the response to clients work - 2 response pages and 1 auto-responder.

Unfortunately we have not been receiving our notification e-mails.

My client is furious!

The two forms can be found at http://http://www.canadianbullmastiffs.com/application.php

They have worked well for a long time and then all of a sudden, this.

I hope someone knows what happened. I love my Jotform

I have about 6 other forms to check - hoping they haven't all been compromised

I have been having the same issue. I "temporarily" fixed it by changing my default business receiving email to my default home receiving email but I don't like this fix because I want my professional email to receive my business inquires. I'll keep following your post and see if you or JotForm comes up with a fix! :)

Hi hcepg - I am waiting for an answer - might try rewriting the response e-mail

Helloclafond,

Upon checking both the form's notification email alert, I did not find any issue with that. When I checked our email logs, I found that your email address "Our***@Canadian*****.com" was in our bounce list. I am not sure why it ended up in our bounce list as no reason was mentioned.

Result:

Our***@Canadian*****.com is IN the bounce list

Reason(s) :

I have removed your email address from our bounce it andyou should now receive the submission emails from both the forms.

Thank you!

Hello hcepg,

We have already responded to you on the following thread: http://www.jotform.com/answers/420209-No-longer-receiving-email-notifications#3

Thank you!