Not receiving submission emails.

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    clafond
    Asked on August 25, 2014 at 08:04 PM

    I have been using Jotform for a while with no problems.

    I have several forms that I need to check but two of them concern me so far as we have lost thousands of dollars.

    The 'Test Emails' work and the response to clients work - 2 response pages and 1 auto-responder.

    Unfortunately we have not been receiving our notification e-mails.

    My client is furious!

    The two forms can be found at www.canadianbullmastiffs.com/contact.php and www.canadianbullmastiffs.com/application.php

    They have worked well for a long time and then all of a sudden, this.

    I hope someone knows what happened. I love my Jotform

    I have about 6 other forms to check - hoping they haven't all been compromised

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    hcepg
    Answered on August 25, 2014 at 08:14 PM

    I have been having the same issue. I "temporarily" fixed it by changing my default business receiving email to my default home receiving email but I don't like this fix because I want my professional email to receive my business inquires. I'll keep following your post and see if you or JotForm comes up with a fix! :)

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    clafond
    Answered on August 25, 2014 at 10:26 PM

    Hi hcepg - I am waiting for an answer - might try rewriting the response e-mail

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    ashwin_d
    Answered on August 26, 2014 at 12:41 AM

    Helloclafond,

    Upon checking both the form's notification email alert, I did not find any issue with that. When I checked our email logs, I found that your email address "Our***@Canadian*****.com" was in our bounce list. I am not sure why it ended up in our bounce list as no reason was mentioned.

    Result:

    Our***@Canadian*****.com is IN the bounce list

    Reason(s) :

    I have removed your email address from our bounce it andyou should now receive the submission emails from both the forms.

    Thank you!

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    ashwin_d
    Answered on August 26, 2014 at 12:42 AM

    Hello hcepg,

    We have already responded to you on the following thread: http://www.jotform.com/answers/420209-No-longer-receiving-email-notifications#3

    Thank you!