over quota at 28 submissions???

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    v pedraza 
    Asked on August 25, 2014 at 11:54 PM

    I have repeatedly tried to contact you for support. I have made sure that my form is not a secure form and it still is telling my registrants that it is over quota and I am not anywhere near 100 submissions. Please help!!

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    Answered on August 26, 2014 at 01:11 AM


    Your forms are not on a registered freeaccount, they are currently save on a guest account which limits arepretty low compared to the registered account. Please let us know your Jotform username so we can transfer your forms to your registered account. Or if you haven't yet created an account, please sign upand use the same email address you used in your form notification (d.pedraza@sbcglobal.net) so forms from your guest account will be automatically transferred to your registered account.

    Hope this clears your question. Thanks!

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    v pedraza 
    Answered on August 26, 2014 at 01:41 AM
    what a simple fix! Thank you! I thought I had completed signing up, but apparently I failed to do so. Thank you for your help.
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    Answered on August 26, 2014 at 03:36 AM


    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!