What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    over quota at 28 submissions???

    Asked by v pedraza  on August 25, 2014 at 11:54 PM

    I have repeatedly tried to contact you for support. I have made sure that my form is not a secure form and it still is telling my registrants that it is over quota and I am not anywhere near 100 submissions. Please help!!

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    JotForm Support

    Answered by EltonCris on August 26, 2014 at 01:11 AM


    Your forms are not on a registered freeaccount, they are currently save on a guest account which limits arepretty low compared to the registered account. Please let us know your Jotform username so we can transfer your forms to your registered account. Or if you haven't yet created an account, please sign upand use the same email address you used in your form notification (d.pedraza@sbcglobal.net) so forms from your guest account will be automatically transferred to your registered account.

    Hope this clears your question. Thanks!

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    Answered by v pedraza  on August 26, 2014 at 01:41 AM
    what a simple fix! Thank you! I thought I had completed signing up, but apparently I failed to do so. Thank you for your help.
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    JotForm Support

    Answered by ashwin_d on August 26, 2014 at 03:36 AM


    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!