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    I receive spam form submissions.

    Asked by petethesweep on August 26, 2014 at 08:20 AM

    Our Pete The Sweep - Request Form in our account has quite a lot of recent spam messages in - when I raised this issue before I was asked to leave them in the folder so you could take a look at them and mark them as spam, In a bid to reduce spam I blocked China in my site htaccess file which helped a lot. But still getting some in and don't want that file getting any bigger if possible recent spam is coming from Ukraine, USA, France IPs. Can the IP's be blocked on your side? mostly you can identify them by the fact that they have HTTP web links in the surname. I haven't had time to put error checking on some fields which is my next thing to address this issue, so any additional help is welcomed. 




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    JotForm Support

    Answered by ashwin_d on August 26, 2014 at 09:59 AM

    Hello Simon,

    I did check your form and found that you have not added any "Captcha" field yet. I would suggest you to please add a captcha field as a first line of defense from the spammer. It will surely help you if spammers are using any automated tools to send you submissions. Please check the screenshot below on how to add a captcha field in your form:


    But if there are human spammer who is manually submitting your form, just adding a captcha field will not be of much help. I would suggest you to also enable the "Unique Submission" feature of your form. You can set it to "Loose Check" to disable multiple submissions from one system and set "Strict Check" to disable multiple submissions from the IP. The following guide should help you:  https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form  

    I have already blocked several IP addresses. I see that several spam submissions have come from the same IP address and I believe enabling the "Unique Submission" feature and setting it to "Strict Check" will help you.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by petethesweep on August 26, 2014 at 11:37 AM

    Thanks - I have setup the 'Loose Check' method and will see how that goes  - I wanted to avoid the use of Captcha fields as that can lead to lower form completion to genuine inquiries, as I think its one of those things that is irritating to most people. I have the bare minimum number of fields on our forms,  every field has to have a strong use case before its added, as too many are really off putting. 

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    JotForm Support

    Answered by ashwin_d on August 26, 2014 at 11:44 AM

    Hello petethesweep,

    Hope this resolves your problem.

    Thank you!