How can I cancel my subscription plan for my account?

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    Asked on August 26, 2014 at 08:32 AM

    I would like to cancel our monthly account as we are no longer receiving a high amount of submissions.  The free service should be able to handle our load until next summer.  Please inform me of the steps needed to cancel our monthly billing.

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    Answered on August 26, 2014 at 10:02 AM

    So you would like to cancel your plan subscription for the time being?

    Sure, I can gladly help you with this. I see you've paid with PayPal so this has queued you for downgrade by us which our billing team usually handles once a week.

    However, you can easily speed up this process to expedite the cancellation yourself inside of your paypal account by following these simple instructions below:

    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to Jotform

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.