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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My customers can not pay using a credit or debit card.

    Asked by Suzy224 on August 26, 2014 at 10:23 AM

    Paypal works fine and I spoke with thema nd they said the accounts was set up correctly. Is their some thing else I need to do?

     

    Page URL:
    www.suzyworkmanphotography.com

    credit card and
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    JotForm Support

    Answered by david on August 26, 2014 at 10:52 AM

    Hi,

    I cloned your form to test it and the dropdown for the credit card information is indeed not working correctly.  When I added the PayPal Pro field again, it did function properly.  My recommendation would be to remove the PayPal Pro field, add it again and redo the integration.  This fixed the issue with credit cards on my end.  If it is still not functioning properly, let us know and we will be happy to see what else we can do.

    Thank you for using JotForm!