My customers can not pay using a credit or debit card.

  • Profile Image
    Asked on August 26, 2014 at 10:23 AM

    Paypal works fine and I spoke with thema nd they said the accounts was set up correctly. Is their some thing else I need to do?


  • Profile Image
    Answered on August 26, 2014 at 10:52 AM


    I cloned your form to test it and the dropdown for the credit card information is indeed not working correctly.  When I added the PayPal Pro field again, it did function properly.  My recommendation would be to remove the PayPal Pro field, add it again and redo the integration.  This fixed the issue with credit cards on my end.  If it is still not functioning properly, let us know and we will be happy to see what else we can do.

    Thank you for using Jotform!