Our account was downgraded but we had paid

  • Profile Image
    starone
    Asked on August 26, 2014 at 10:52 AM

    Hello,

     

    We just received an email notice that our account was downgraded but we show on our credit card statement that we had paid 9.99 on the 13th of Aug. This is disrupting our business and we need our account reinstated as soon as possible.

     

    Thank you.

     

    FS *JotForm

    (877) 327-8914

    Transaction Date:

    Tuesday, 08/12/2014

    Posted Date:

    Wednesday, 08/13/2014

    Details: $9.99

    Direct Marketing

    Appears on your statement as:

    FS *JotForm 877-3278914 CA 93101 US

  • Profile Image
    Welvin
    Answered on August 26, 2014 at 11:23 AM

    Hi,

    Our apologies for the issue. I have already fixed this to our end prior to your first post: http://www.jotform.com/answers/420586-Our-account-was-downgraded-but-we-had-paid#0.

    Thank you!