What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when checking my form over in safari on an imac T&C widget shows only 1 line.

    Asked by angusrussell on August 26, 2014 at 11:22 AM
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    Answered by angusrussell on August 26, 2014 at 11:24 AM

    and the rest of it is that the widget is set for 300 depth so not understanding that.

    works fine in chrome and in jotform & jotform preview.

    Bright ideas?

    Thanks

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    JotForm Support

    Answered by david on August 26, 2014 at 12:20 PM

    Hi,

    Occasionally IOS browsers do not like to play well with the javascript running in our forms.  You can try adding our mobile responsive widget and see if that helps:

    http://widgets.jotform.com/app/mobile_responsive

    If the form is embedded to a website, most of the time using the iFrame embed method fixes IOS related issues:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If neither of these solutions work for you, let us know and we will be happy to see what else we can do.

    Thank you for using JotForm!

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    Answered by angusrussell on August 26, 2014 at 01:31 PM

    HI David, 

    Nothing to do with iOS, iMac runs OSX 10.8.5

    Haven't checked on a mobile yet but the mobile widget already there.

    Presumably iFrame has issues though since it is recommended to do a std embed?

    Thanks

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    JotForm Support

    Answered by david on August 26, 2014 at 01:51 PM

    Hi.

    The iFrame does not have issues it merely insulates your form from the rest of the page.  If you have CSS in your page you would like applied to the form, it will not be if the form is loaded into an iFrame.  Occasionally the javascript running in our forms and the scripts running in the pages they are embedded to conflict.  Loading the form into an iFrame also solves this and allows for better compatibility.  If your form is embedded to a website and you would like us to have a like, please provide us with a link and we will be happy to do so.