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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers experiencing difficulty submitting the form

    Asked by MKornacki on August 26, 2014 at 11:56 AM

     Customers are complaining their submissions are not going through and they are experiencing difficulty submitting credit applications.

    Additionally, some of the credit applications we have received over the past several months are in our in box but no email notification of a new application is being sent to us. 

    Thank you

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 01:14 PM


    When you say "not going through" meaning, the form cannot be submitted? May we know if you have this form embedded to a webpage? Can you share to us link? We'd like to check it there, to confirm if a possible conflict is causing this.

    The issue with form email has been moved here as a new thread: http://www.jotform.com/answers/420699. Please kindly check for our reply.

    Thank you!