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    Emails not sent to .parts extension

    Asked by dgoulet on August 26, 2014 at 01:08 PM

    In my form MDP-info@mdp.parts I try to add a new sender under email alerts. However when I do this it doesn't work. My e-mail address is info@mdp.parts


    thank you for your help

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    JotForm Support

    Answered by david on August 26, 2014 at 03:09 PM


    I checked our mail logs and the emails are indeed failing somewhere along the way:

    Since you have a new top level domain I am not sure how that may affect the emails.  Here is our guide on how to prevent emails from being bounced:


    If none of the steps listed in that guide enable you to receive emails, lets us know and we will be happy to see if there might be a problem with the .parts domain.

    Thank you for using JotForm!