What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Data entered into a "Text Area" field occasionally shows as HTML in email notification

    Asked by sharecare on August 26, 2014 at 01:47 PM

    Hello,

     

    My jotform sends requests into my customer support software which does not display html in messages. As such, I have my notification from jotform into my support tool sent as plain text. However, recently, special characters entered by my users in the "Comments" field are coming over to my support tool as html code rather than the expected characters (for example ' instead of apostrophes). I've been using this setup for over a year and just recently did I start seeing this issue. Your help is greatly appreciated!

     

    Kevin Enos

    Director, User Management and Support

    Doctoroz.com and Sharecare.com

    Page URL:
    http://www.doctoroz.com/contact

    User Comments Comments JotForm special characters tool
  • Profile Image
    JotForm Support

    Answered by david on August 26, 2014 at 04:58 PM

    Hi,

    I cloned your form to test it and I was able to replicate your issue.  The first image is what shows in my submission view:

    The second is what is sent to my email:

    It seems to actually happen quite frequently with apostrophes in particular.

    I have submitted a bug ticket to see what may be causing this.  We will update you in this thread when we have a resolution.

    Thank you for using JotForm!

  • Profile Image

    Answered by sharecare on August 27, 2014 at 11:03 AM

    Great, thanks.

     

    Kevin

  • Profile Image
    JotForm Support

    Answered by alp_deniz on August 27, 2014 at 11:06 AM

    Hello,

    This issue should be fixed now. Thank you very much

    Kind regards

  • Profile Image

    Answered by sharecare on August 27, 2014 at 11:19 AM

    Indeed it is, thanks all!

  • Profile Image
    JotForm Support

    Answered by david on August 27, 2014 at 12:23 PM

    Hi,

    Glad to hear it!  Let us know if there is anything else we can help you with and we will be happy to do so.

    Thank you for using JotForm!

  • Profile Image

    Answered by horren on March 30, 2015 at 10:14 AM

    I have the same problem, with apostrophes but especially with breaks (<br />). Any solution for this? I have tried HTML style emails and Text only emails but the characters remain.

    Marco

  • Profile Image
    JotForm Support

    Answered by david on March 30, 2015 at 11:19 AM

    Hi,

    @ horren, Since the issue related to this question has been resolved, it would be most helpful if you could create a new thread and let us know the form you are working on, as well as the specifics of which characters are being included in the notification(a screenshot of the issue would help immensely) and we will be happy to have a look.