What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The only means for your account to accumulate SSL submissions is if the forms were submitted with secure or SSL URL.
Check this user guide http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions
Make sure you are not using the form by its secure URL.
Is the form embedded on a website? Can you please share to us the URL of the website where we can check.
It is possible also to get SSL submission if the form is embedded on the secure website(https) -- even if the form is not using https embed, if it gets submitted within the secure website, there is a tendency that the website will convert the submission to secure submissions since the website itself is using secure protocol.
Inform us if there are still issue.