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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    How do I stop the subscription payments for a certain client?

    Asked by tyrogel on August 26, 2014 at 05:53 PM

    Hi, I love the paypal integration but what happens if a client suddenly wants to cease their auto payments? Can I do this somehow here, or do I need to handle it within my PayPal acct?

    Thx, Ty

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 10:16 PM


    This Paypal support post should help you: https://www.paypal-community.com/t5/Subscriptions/How-can-a-merchant-cancel-a-subscriber/td-p/168652?profile.language=en-gb.

    Otherwise, ask your client to cancel the subscription the subscription to Paypal Account dashboard. This guide: https://www.paypal.com/us/webapps/helpcenter/helphub/article/?solutionId=FAQ2058&topicID=&m=ARA

    Thank you!