What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I stop the subscription payments for a certain client?

    Asked by tyrogel on August 26, 2014 at 05:53 PM

    Hi, I love the paypal integration but what happens if a client suddenly wants to cease their auto payments? Can I do this somehow here, or do I need to handle it within my PayPal acct?

    Thx, Ty

    Page URL:
    http://visualstudio.tv/search-engine-seo-sem/vs-5-manta-seo/

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 10:16 PM

    Hi,

    This Paypal support post should help you: https://www.paypal-community.com/t5/Subscriptions/How-can-a-merchant-cancel-a-subscriber/td-p/168652?profile.language=en-gb.

    Otherwise, ask your client to cancel the subscription the subscription to Paypal Account dashboard. This guide: https://www.paypal.com/us/webapps/helpcenter/helphub/article/?solutionId=FAQ2058&topicID=&m=ARA

    Thank you!