What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    No emails are coming through when people use my form

    Asked by Will on August 26, 2014 at 09:59 PM

    I have an email field in my form, but when someone signs up and I receive the confirmation email the user's email does not show up. At first I thought people were signing up without including an email, but I just tested it myself. Why would this be?

    Also, as you can see in the attached screenshot, the responses I receive in my email do not correspond with the form I created - it's just the 'simple event form' even though I made several changes.

    Any help is appreciated.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 27, 2014 at 01:08 AM

    Hello Will,

    Have you cloned this form? Please be noted that if you edit your email alert template, it becomes dirty. That means any changes you make in your form will not be reflected automatically in your email template.

    To solve this problem, please delete the existing email alert you have in your form and add a new one. A new notification alert will always display all question of your form.

    The following guide should help you to delete the notification email alert:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    And, the following guide will help you create a new notification email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!