What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade credited to wrong account.

    Asked by ekgraham on August 26, 2014 at 10:53 PM

    My upgrade was credited to the wrong account.  An account of a client of mine.  Could you please credit my account:

    My paypal email address:   emily@thefacebookformulas.com

    Subscription Details

    Aug 24, 2014
    JotForm premium yearly
    $90.00 USD for the first year

    Then $90.00 USD for each year

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

    Contact Information


    Interlogy LLC
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    JotForm Support

    Answered by ashwin_d on August 27, 2014 at 02:39 AM

    Hello ekgraham,

    For security reasons, I would suggest you to please send us an email from "emily@thefacebook...". Please keep the subject line of the email as "Forum #420897" and send it to "support@jotform.com". We will do the needful.

    Thank you!

  • Profile Image

    Answered by ekgraham on August 29, 2014 at 04:10 AM

    I did this two days ago.  My account is still not credited. 


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    JotForm Support

    Answered by ashwin_d on August 29, 2014 at 05:34 AM

    Hello ekgraham,

    I have taken care of your account issues. Your account is now upgraded to premium yearly subscription.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!