Upgrade credited to wrong account.

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    ekgraham
    Asked on August 26, 2014 at 10:53 PM

    My upgrade was credited to the wrong account.  An account of a client of mine.  Could you please credit my account:

    My paypal email address:   emily@thefacebookformulas.com

    Subscription Details

    Aug 24, 2014
    JotForm premium yearly
    S-24U59540GR916212M
    $90.00 USD for the first year

    Then $90.00 USD for each year

    Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period.
    If you have any questions or concerns about this subscription, please contact Interlogy LLC.

    Contact Information

     

    Interlogy LLC
    contact@interlogy.com
  • Profile Image
    ashwin_d
    Answered on August 27, 2014 at 02:39 AM

    Hello ekgraham,

    For security reasons, I would suggest you to please send us an email from "emily@thefacebook...". Please keep the subject line of the email as "Forum #420897" and send it to "support@jotform.com". We will do the needful.

    Thank you!

  • Profile Image
    ekgraham
    Answered on August 29, 2014 at 04:10 AM

    I did this two days ago.  My account is still not credited. 

     

  • Profile Image
    ashwin_d
    Answered on August 29, 2014 at 05:34 AM

    Hello ekgraham,

    I have taken care of your account issues. Your account is now upgraded to premium yearly subscription.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!