What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is this trust worthy?

    Asked by kidsglance on August 27, 2014 at 03:53 AM

    I got the following message today, the reply email ID was jotform@interlogy.com. Shall I trust this?

    ===========
    Our automatic phishing detection system has suspended your JotForm account. Your forms are currently disabled.

     

    If you would like us to review this decision please reply to this email and provide these information:

    Describe the purpose of your forms. If you have asked for username or password in one of your forms, please describe the reason. Provide the URL of your web site where you use these forms.

     

    We will try to resolve this issue as quickly as possible.
    JotForm Team
    ==========

    message review web site
  • Profile Image
    JotForm Support

    Answered by Welvin on August 27, 2014 at 08:02 AM

    Hi,

    It's probably because of this form: http://www.jotform.me/form/21093400751443. The form is created to with username and password. Our phishing filter is designed to automatically capture this kind of terms in a form and auto-suspend an account. The suspension is actually lifted, but we advise removing the fields to your form to avoid another suspension. It's just, we do not allow it.

    Thank you!