What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Change "Please wait while redirecting..." message. By telling the user they are being redirected; it suggests they are being to taken to another websi

    Asked by Mrkay on August 27, 2014 at 07:11 AM

    Hi,

     

    I'd like to adjust this message that appears on the submission of a form.

     

    We currently use an API to feed into Clinchpad; this process is taking a few seconds and as such I'd like the message to reflect there may be a slight delay and NOT to resubmit as we are getting duplications.

     

    Is it possible to change this message?

     

    Thanks

    message please wait
  • Profile Image
    JotForm Support

    Answered by Welvin on August 27, 2014 at 10:06 AM

    Hi,

    Unfortunately, it's not possible to change this message. But let me submit this thread to our developers as a feature request. Unfortunately, the support team can't promise you any timeframe for this and we cannot tell you if our developers would consider adding this in the future. If there are updates, you should be notified via this thread.

    Thank you!

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 28, 2014 at 03:40 AM

    How do you want to change the message? What do you want to show instead of "Please wait while redirecting..."? 

  • Profile Image

    Answered by Mrkay on August 28, 2014 at 05:42 AM

    Hi,

    Ideally in our companies scenario it would be beneficial if it said.

    "Great Grass are currently processing your sample request, this process may take a few moments..."

    Or perhaps

    "Thank you, we are processing your request please hold a moment"

    Or 

    "Just a moment whilst we deal with your request..."

     

    Just a note for all other users of JotForm; by telling the user they are being redirected; it suggests they are being to taken to another website perhaps.

    It would also be advantageous to encourage users not to go back or refresh the page.

     

    Thanks

    @aytekin & @welvin

  • Profile Image
    JotForm Support

    Answered by Welvin on August 28, 2014 at 08:20 AM

    Thank you for the additional information. Hopefully, our developers would consider adding this as a new feature. 

    Regards

  • Profile Image
    JotForm Founder

    Answered by aytekin on August 28, 2014 at 08:30 AM

    I opened a bug ticket about this. We should change it to something else instead of saying "redirecting". Thanks for the clarification. 

     

  • Profile Image
    JotForm Support

    Answered by alp_deniz on June 27, 2015 at 04:28 PM

    Hello,

    The message is changed to "Please wait while we are processing your request...". Would you consider this acceptable?

    Kind regards