FitForm not accepting FaceBook App-ID - please advise

  • angusrussell
    Asked on August 27, 2014 at 7:58 AM

    Despite the very out of date instructions, I managed to work my way through them, only to find that the App-ID supplied by FB was not accepted.

    Please advise

    Thanks

  • Elton Support Team Lead
    Replied on August 27, 2014 at 10:41 AM

    Hi,

    I have tried Fitform and it is working as usual.

    FitForm not accepting FaceBook App ID   please advise Image 1 Screenshot 30

    You probably have used incorrect domain or site URL. Since your forms are on jotform.me domain, make sure your apps settings has jotform.me in the App domain and http://form.jotform.me in the site URL. Check the following visual guide.

    FitForm not accepting FaceBook App ID   please advise Image 2 Screenshot 41

     Let us know if this doesn't help. Thanks!

  • angusrussell
    Replied on August 29, 2014 at 7:50 AM

    OK, that could be it. I'll try JotForm.me. Thanks

  • angusrussell
    Replied on August 29, 2014 at 7:56 AM

    Still will not accept my App id.

    Made the changes you suggested, and no change. Deleted the app and started again, still will not accept my app id.

     

  • angusrussell
    Replied on August 29, 2014 at 7:59 AM

    OK, found the problem.

    All sorted, thanks

  • Carina
    Replied on August 29, 2014 at 11:20 AM

    Thank you for updating us. If further support is needed please let us know.

    Thank you.