What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    FitForm not accepting FaceBook App-ID - please advise

    Asked by angusrussell on August 27, 2014 at 07:58 AM

    Despite the very out of date instructions, I managed to work my way through them, only to find that the App-ID supplied by FB was not accepted.

    Please advise


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    JotForm Support

    Answered by EltonCris on August 27, 2014 at 10:41 AM


    I have tried Fitform and it is working as usual.

    You probably have used incorrect domain or site URL. Since your forms are on jotform.me domain, make sure your apps settings has jotform.me in the App domain and http://form.jotform.me in the site URL. Check the following visual guide.

     Let us know if this doesn't help. Thanks!

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    Answered by angusrussell on August 29, 2014 at 07:50 AM

    OK, that could be it. I'll try JotForm.me. Thanks

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    Answered by angusrussell on August 29, 2014 at 07:56 AM

    Still will not accept my App id.

    Made the changes you suggested, and no change. Deleted the app and started again, still will not accept my app id.


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    Answered by angusrussell on August 29, 2014 at 07:59 AM

    OK, found the problem.

    All sorted, thanks

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    Answered by Carina on August 29, 2014 at 11:20 AM

    Thank you for updating us. If further support is needed please let us know.

    Thank you.