What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Speed up submissions - waiting time

    Asked by Mrkay on August 27, 2014 at 09:36 AM

    Hi there,

     

    My website visitors are having to wait a few moments to submit a form. Can you please suggest how I could increase the speed of these submissions.

     

    The jotform is integrated into Clinchpad via a API.

     

    Thanks

    Page URL:
    http://greatgrass.co

    Submissions integrated submission speed
  • Profile Image
    JotForm Support

    Answered by david on August 27, 2014 at 11:47 AM

    Hi,

    I checked your website and the form loads and appears to function without issue.  When I cloned your form to test the speed of the submission, the submissions went through almost instantly.  Is the form not loading quickly enough or is it lagging when trying to complete the submission?  Everything appears to be working fine on my end, but I am in the US and connecting to a different server.  Let us know a bit more detail about where the form is slowing down and we will be happy to see what we can do.

    Thank you for using JotForm!

  • Profile Image

    Answered by Mrkay on August 28, 2014 at 06:18 AM

    Thanks for your reply David.

     

    There seems to be a lag on the submission of the form when the Please wait whilst we redirect you page appears.

     

    I don't think its just me feeling a time lag as I have had numerous form duplications appear when I believe the user has pressed Refresh (F5).

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on August 28, 2014 at 09:18 AM

    I think it's normal for the form take another second or two when it's redirected since there is another process that takes place. Testing it from your end, how many seconds does it takes you to finally submit the form and see the thank you message/page?

    Duplicate submission is another issue, I think. It's not adviseable to hit refresh or F5 when the form is processing the submission. Anyone should see to it that the thank you message page appears before quitting the page.

    Thank you!

  • Profile Image

    Answered by Mrkay on September 01, 2014 at 06:07 AM

    I'd say between 5 and 7 seconds... This should be under 3 seconds to provide optimal load time and reduced bounce rate.

     

    My concern is my bounce rate at this point. As this action is occurring on your server I am unable to tell how many people are dropping out mid process.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 01, 2014 at 07:35 AM

    I'm sorry for the test. I just want to confirm the time and it seems you are right. Well, as what I've said, it's because of the redirect loop after clicking the submit button. I would advise adding a note before the submit button that would tell the user to stop from clicking the submit button twice or wait under they are redirected to the thank you page. Normally, the submit button would show "please wait.." text when you click on it, so I think that's understandable as well.

    Thank you!

  • Profile Image

    Answered by Mrkay on September 01, 2014 at 07:43 AM

    Thanks,

    I have already suggested JotForm change the please wait notice here:

    http://www.jotform.com/answers/421005-Change-Please-wait-while-redirecting-message-By-telling-the-user-they-are-being-redirected-it-suggests-they-are-being-to-taken-to-another-websi#5

     

    Due to the limited space on the homepage jotform I am unable to add a note.

    Is there anything I can do to the form such as adjusting the conditions to improve the speed?

    Or is it possible for your developers to open a bug ticket to look at the timing.

    Load speed is a significant factor in conversion rate optimisation as can be seen here: http://www.smartinsights.com/search-engine-optimisation-seo/index-inclusion/is-your-website-fast-enough-2/

     

    Thanks

  • Profile Image

    Answered by Carina on September 01, 2014 at 10:45 AM

    I tested the standalone version of the form and the redirection took about 6 seconds. I also tested the redirect url's and when I tried to open them directly on the browser it took similar time loading.
    When I changed the redirect url, the redirection happened faster (2/3 seconds).

    You can test the trial form by choosing the residential option:

    http://support.jotform.com/form/42434189433355 

    I believe this has more to do with the redirect pages themselves then with the form itself and in that case there is not much we can do as this is not connected with the form. 

    I kindly ask you to test the trial form to see if you have the same results.

    Thank you