Email change

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    Corey 
    Asked on August 27, 2014 at 10:34 AM

    When I submit a form, the information goes to an old email account.  I can not figure out how to change the email destination so that my submissions now come to the new account I need it to come to.  Please help.


    Corey

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    ceren
    Answered on August 27, 2014 at 11:04 AM

    Hello Corey,

    Default recipient address of form submission emails is your account email address. You can always change it from Profile Section of My Account page. When you are logged in to JotForm click on the account settings option in the Login button on top.

     

    If you have any other questions please let us know.

  • Profile Image
    Corey 
    Answered on August 27, 2014 at 11:11 AM
    I did that and it is still sending to my old address when I submit. Help!
    CF
    On Wednesday, August 27, 2014, JotForm Support Forum <
    noreply@jotform.com> wrote:
    ...
  • Profile Image
    coreyfish
    Answered on August 27, 2014 at 11:17 AM

    I went in and changed my address again and it is still not working!!!

    Corey

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    ceren
    Answered on August 27, 2014 at 11:33 AM

    I'm sorry for the inconvenience. You can also edit recipient address from form email alerts. 

    Here is the related user guide:

    Setting Up Email Notifications

    Please let us know if the problem still persists.

     

     

  • Profile Image
    Corey 
    Answered on August 27, 2014 at 11:41 AM
    I finally got it.
    CF
    ...
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    david
    Answered on August 27, 2014 at 02:24 PM

    Hi,

    Glad to hear it!.  Let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!