What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email change

    Asked by Corey  on August 27, 2014 at 10:34 AM

    When I submit a form, the information goes to an old email account.  I can not figure out how to change the email destination so that my submissions now come to the new account I need it to come to.  Please help.


    Corey

    email Submissions
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    JotForm Developer

    Answered by ceren on August 27, 2014 at 11:04 AM

    Hello Corey,

    Default recipient address of form submission emails is your account email address. You can always change it from Profile Section of My Account page. When you are logged in to JotForm click on the account settings option in the Login button on top.

     

    If you have any other questions please let us know.

  • Profile Image

    Answered by Corey  on August 27, 2014 at 11:11 AM
    I did that and it is still sending to my old address when I submit. Help!
    CF
    On Wednesday, August 27, 2014, JotForm Support Forum <
    noreply@jotform.com> wrote:
    ...
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    Answered by coreyfish on August 27, 2014 at 11:17 AM

    I went in and changed my address again and it is still not working!!!

    Corey

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    JotForm Developer

    Answered by ceren on August 27, 2014 at 11:33 AM

    I'm sorry for the inconvenience. You can also edit recipient address from form email alerts. 

    Here is the related user guide:

    Setting Up Email Notifications

    Please let us know if the problem still persists.

     

     

  • Profile Image

    Answered by Corey  on August 27, 2014 at 11:41 AM
    I finally got it.
    CF
    ...
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    JotForm Support

    Answered by david on August 27, 2014 at 02:24 PM

    Hi,

    Glad to hear it!.  Let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!