What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iPhone app login issue

    Asked by freebot on August 27, 2014 at 04:19 PM

    I can't log in with my credentials on the iPhone app. I checked my password and user name here on the website and its good.

    Page URL:
    iphoneapp

    Screenshot
    iPhone app login issue
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    JotForm Support

    Answered by CurtisJotform on August 27, 2014 at 05:38 PM

    Hi Freebot.

    Please make sure you are connected to the internet when you try to login. There is an issue that the user will receive the wrong alert message if he isn't connected to internet. Please let me know if you are still having problems.

    Thanks.

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    JotForm Support

    Answered by Mike_T on August 27, 2014 at 06:19 PM

    There is also a chance that the issue is related to the authentication method that we use. At this time, we do not support login with account email address on the iOS App. Please try to login with your freebot JotForm username, in case you have not tried it yet.