iPhone app login issue

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    freebot
    Asked on August 27, 2014 at 04:19 PM

    I can't log in with my credentials on the iPhone app. I checked my password and user name here on the website and its good.

  • Profile Image
    CurtisJotform
    Answered on August 27, 2014 at 05:38 PM

    Hi Freebot.

    Please make sure you are connected to the internet when you try to login. There is an issue that the user will receive the wrong alert message if he isn't connected to internet. Please let me know if you are still having problems.

    Thanks.

  • Profile Image
    Mike_T
    Answered on August 27, 2014 at 06:19 PM

    There is also a chance that the issue is related to the authentication method that we use. At this time, we do not support login with account email address on the iOS App. Please try to login with your freebot JotForm username, in case you have not tried it yet.