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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to remove duplicated form email Autoresponder

    Asked by henri1977 on August 27, 2014 at 04:23 PM

    I have (for now) added two Auto responders.

    When if fill in a form i get a copy, but i also got an email from the other auto responder.

    I don't want that.

     

    Do you know what i mean?

    Can you please help me??

    form autoresponder autoresponder email delete email
  • Profile Image
    JotForm Support

    Answered by Mike_T on August 27, 2014 at 05:43 PM

    There are one Email Notification (to your email address), and two Email Autoresponders (to form users) on the form.

    Would you like to change the current setup? How exactly it should work?

    Thank you.

  • Profile Image

    Answered by henri1977 on August 28, 2014 at 04:03 PM

    Hello,

     

    Yes i would like to change this,

    When i fill in a form, i would like to receive one copy (read: one email)

     

    Is this possible?

     

    Regards,

    Henri

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 28, 2014 at 04:29 PM

    The current setup on your form:

    There are two Autoresponders, so if you enter your email during submission, you will receive two email autoresponders.

    If you would like to receive standard email alerts for user submissions, you can add an Email Notification to the form:

    Setting Up Email Notifications

    Please let us know if something is not clear here.

  • Profile Image

    Answered by henri1977 on August 29, 2014 at 08:01 AM

    Hello im sorry,

    it's not quite clear,

     

    If i enter (during submission) an email adres, i would like to receive 1 autoresponder.

    not two.

    If my colleague(s) enters an email, he would like to receive also just 1 autoresponder.

     

    Thanks!

  • Profile Image

    Answered by Carina on August 29, 2014 at 11:37 AM

    Thank you for clarifying this to us. After inspecting your form Clone of URENREGISTRATIE 1.10 test kopie I realized that perhaps it is necessary to add a condition so that if that condition is met only one auto-responder is sent. What would it be the criteria to send the auto-responder to one email and not to the other? This way we can assist you in defining the right condition.

    Thank you

  • Profile Image

    Answered by henri1977 on August 31, 2014 at 09:03 AM

    The criteria (could be) private. (if that's what you mean).

    Sometimes a colleague fills in personal (private) information at this form,

    the other colleague's does not have to know about it.

     

    I hope it's clear.....

     

    Thanks!

     

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2014 at 02:05 PM

    Autoresponder: The email that someone would receive when he/she submit to your form.

    Notification: The email that you as the form owner will receive when someone submits to your form.

    If you need to send an autoresponder email, you can create one by following this guide: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If you want to receive a notification email, you can create one by following this guide: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Now, if there's a duplicate autoresponder or notification email, you can delete it by following this guide: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    I hope that helps.

    Thank you!