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    Entry info is stored in the wrong form for the 2nd and 3rd entries by same person; also the email alerts wrongly labelled.

    Asked by SueJ on August 27, 2014 at 04:26 PM

    Artists fill out the form for "Material View" exhibit; when done, a link sends them back to the form to enter a 2nd and 3rd artwork, if they desire.  

    Problem: For the 2nd and 3rd entries by the same person, the info is stored in last year's form ("Illumination"), and the wrong AutoResponder and Notification emails are used (from last year's Illumination).  This happened for 4 out of 6 artists.

    Screenshot
    email alerts same and email
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    JotForm Support

    Answered by steve on August 27, 2014 at 06:00 PM

    Hello Sue-

    I checked out the form Entry Form- ACN MATERIAL VIEW. The Thank you page had a link that displayed as the form you intended, but the link actually directed to the old form. So if a user cut and pasted the link it would work correctly. But if they clicked on it, it would take them to the old form.

    Here's the link you intended:

    https://secure.jotformpro.com/form/41866522792968

    I updated it and tested it, and it seems to work fine now. I also deleted the test entries, and they won't be counted against your account. (sorry for sending those...).

    Please let us know if you have further questions.

    Kind Regards

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    Answered by SueJ on August 27, 2014 at 06:28 PM

    Thanks.  Is there any way to move those entries to the correct form (Material View)?  They are ID #s 46, 47, 48, 49, 50, 51 that are now in last year's 'Illumination'.

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    JotForm Support

    Answered by steve on August 27, 2014 at 06:43 PM

    Hello Sue-

    In this case you probably want to use our import application:

    http://apps.jotform.com/app/import_data

    You will export the data from the old form, format it correctly, and then import it. There are instructions as you follow the app to make this change.

    It's always a good idea to make full backups of all your submissions before doing operations like this.

    Let us know if you have any questions or need assistance transferring the submissions.

    Kind Regards