What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Entry info is stored in the wrong form for the 2nd and 3rd entries by same person; also the email alerts wrongly labelled.

    Asked by SueJ on August 27, 2014 at 04:26 PM

    Artists fill out the form for "Material View" exhibit; when done, a link sends them back to the form to enter a 2nd and 3rd artwork, if they desire.  

    Problem: For the 2nd and 3rd entries by the same person, the info is stored in last year's form ("Illumination"), and the wrong AutoResponder and Notification emails are used (from last year's Illumination).  This happened for 4 out of 6 artists.

    email alerts same and email
  • Profile Image
    JotForm Support

    Answered by steve on August 27, 2014 at 06:00 PM

    Hello Sue-

    I checked out the form Entry Form- ACN MATERIAL VIEW. The Thank you page had a link that displayed as the form you intended, but the link actually directed to the old form. So if a user cut and pasted the link it would work correctly. But if they clicked on it, it would take them to the old form.

    Here's the link you intended:


    I updated it and tested it, and it seems to work fine now. I also deleted the test entries, and they won't be counted against your account. (sorry for sending those...).

    Please let us know if you have further questions.

    Kind Regards

  • Profile Image

    Answered by SueJ on August 27, 2014 at 06:28 PM

    Thanks.  Is there any way to move those entries to the correct form (Material View)?  They are ID #s 46, 47, 48, 49, 50, 51 that are now in last year's 'Illumination'.

  • Profile Image
    JotForm Support

    Answered by steve on August 27, 2014 at 06:43 PM

    Hello Sue-

    In this case you probably want to use our import application:


    You will export the data from the old form, format it correctly, and then import it. There are instructions as you follow the app to make this change.

    It's always a good idea to make full backups of all your submissions before doing operations like this.

    Let us know if you have any questions or need assistance transferring the submissions.

    Kind Regards