What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    "undefined" appears at the top of forms

    Asked by kohelet1 on August 27, 2014 at 05:02 PM

    A mysterious word "undefined" appears at the top of forms on two pages. There was no problem yesterday. I cannot figure out why it is there or how to get rid of it. I notice that there are three Forum inquiries today about the same thing. 

    http://kohelet.org/support/

    http://kohelet.org/high-holidays/

    It does not appear on a third page:

    http://kohelet.org/membership2-2/

    Do you have any ideas? Thanks

    Page URL:
    http://kohelet.org/high-holidays/

    top undefined problem thanks same
  • Profile Image

    Answered by ezmarketer4cre on August 27, 2014 at 05:07 PM

    I'm having the same problem. Looks like others are as well. Hopefully we'll get some feedback on what's going on so we can get it resolved. Not good.

  • Profile Image
    JotForm Support

    Answered by david on August 27, 2014 at 05:11 PM

    Hi,

    We have applied the fix for this issue and it should be remedied in a few minutes.  If you still see the "undefined" message in your forms, please clear your forms cache and that should load the new code:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    We are very sorry for the inconvenience.

    Thank you for using JotForm!

     

  • Profile Image

    Answered by ezmarketer4cre on August 27, 2014 at 05:27 PM

    Oh, thank you! Thanks for the fast response!!

  • Profile Image
    JotForm Support

    Answered by david on August 27, 2014 at 06:36 PM

    You are very welcome, let us know if you still still see this in any of your forms and we will be happy to take a look.

    Thank you for using JotForm!