"undefined" appears at the top of forms

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    kohelet1
    Asked on August 27, 2014 at 05:02 PM

    A mysterious word "undefined" appears at the top of forms on two pages. There was no problem yesterday. I cannot figure out why it is there or how to get rid of it. I notice that there are three Forum inquiries today about the same thing. 

    http://kohelet.org/support/

    http://kohelet.org/high-holidays/

    It does not appear on a third page:

    http://kohelet.org/membership2-2/

    Do you have any ideas? Thanks

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    ezmarketer4cre
    Answered on August 27, 2014 at 05:07 PM

    I'm having the same problem. Looks like others are as well. Hopefully we'll get some feedback on what's going on so we can get it resolved. Not good.

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    david
    Answered on August 27, 2014 at 05:11 PM

    Hi,

    We have applied the fix for this issue and it should be remedied in a few minutes.  If you still see the "undefined" message in your forms, please clear your forms cache and that should load the new code:

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    We are very sorry for the inconvenience.

    Thank you for using JotForm!

     

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    ezmarketer4cre
    Answered on August 27, 2014 at 05:27 PM

    Oh, thank you! Thanks for the fast response!!

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    david
    Answered on August 27, 2014 at 06:36 PM

    You are very welcome, let us know if you still still see this in any of your forms and we will be happy to take a look.

    Thank you for using JotForm!