What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Protect privacy, and form submission limits

    Asked by hemi427 on August 27, 2014 at 05:07 PM

    hello,

     

    1. Please make sure my personal wont show up at my forms, I still see it sometimes.

    2. If I reached my forms submission limit - will it automatically increase ?

     

    thank you for help

     

    Wojciech

    My Forms submission limit hello
  • Profile Image
    JotForm Support

    Answered by steve on August 27, 2014 at 06:55 PM

    Hello Wojciech-

    Thank you for inquiry. Regarding your questions:

    1. Please make sure my personal wont show up at my forms, I still see it sometimes.

    I see multiple forms in your account. Can you let us know which form you're concerned about displaying personal info? You can adjust what information clients see by adjusting the notification settings, or the form itself: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    2. If I reached my forms submission limit - will it automatically increase ?

    No, we don't have automatic increase features. This is a great suggestion though. You will receive warnings prior to reaching the limit, and so should have the opportunity to upgrade.

    Please let us know if you have further questions.

  • Profile Image
    JotForm Support

    Answered by steve on August 27, 2014 at 08:49 PM

    Hello-

    Upon closer inspection, we noticed some of your forms are collecting Credit Card information via plain text fields.

    This is not allowed (and is presumed illegal) and it is also considered a phishing activity , which violates our terms of use

    The only services allowed to collect CC information are those that are DSS/PCI certified.

    In light of this, it is a must to integrate your form with any of our Payment integrations.

    Here are some of your forms that need to use one of our payment portals instead of collecting CC information via a plain text field.

    http://www.jotformpro.com/form/40545250732953

     
    These forms will be automatically suspended if the change isn't made, and it may affect the status of your account. Let us know if you have further questions with this, and we do apologize for the inconvenience.