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    what happens if you reach the max submission of the package you are on?

    Asked by shevon on September 05, 2011 at 03:26 PM


    I am looking to jot form to create and manage the forms on a website i am looking to create.

    I was wondering what happens with th form submissions for the taffic i'm on is maxed?

    Would submissions be frozen or you won't view them?

    What if the max taffic limit on submission is reached?

    many thanks,



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    JotForm Support

    Answered by NeilVicente on September 05, 2011 at 03:46 PM

    Hi Shevon,

    Thank you for taking interest in the service that we provide. Here is how our package limits work:

    Once an account reaches its maximum allowed submissions, the forms under it will be disabled and unavailable for use. That means you lose any subsequent "leads" because what the user will see is the screen below and not the form:

    The good news is that before your account reaches its quota, you will be sent an e-mail message alerting you of your account's current submission status and prompting you to upgrade, if needed. For free accounts, I think it happens on the 80th or so submission.

    By the way, I notice that you do not have a registered JotForm account yet, and you are using a "guest account" which relies on browser cookies to identify you as the form owner. To prevent losing access to the forms you create, we suggest that you register now. It is free, quick, and easy!

    We hope you find this information useful. Feel free to contact us again if there's anything else. Thanks!