PayPal issue when form submitted via IFRAME

  • ASRA
    Asked on August 27, 2014 at 10:01 PM

    I have a form with a recurring subscription payment through PayPal. There is no problem when the form is accessed via its Jotform URL <http://www.jotformpro.com/form/23047041959960>, but in the last couple of days an error occurs when the form is submitted via an IFRAME on my own website <http://www.internationaldownhillfederation.org/page/idf-membership-1>.

    When the user presses "Submit" they see a PayPal page with the following error message:

    "The link you have used to enter the PayPal system is invalid. Please review the link and try again."

    Can you help?

    Page URL: http://www.internationaldownhillfederation.org/page/idf-membership-1
  • Steve VP of Sales Operations
    Replied on August 28, 2014 at 12:07 AM

    Hello-

    I navigated to this URL, filled it out, and click join.

    http://www.internationaldownhillfederation.org/page/idf-membership-1

    It brought me to the PayPal page:

    PayPal issue when form submitted via IFRAME Image 1 Screenshot 20

    We have had issues with PayPal today on account of some recent updates. Those have since been reverted, so perhaps that fixed your issue as well.

    Can you check this again, and let me know if you're still getting the error? I can't reproduce it immediately on my end. If you do still encounter it, please let us know any other information, such as the browser/OS being used.

    Best Regards

  • ASRA
    Replied on August 28, 2014 at 5:36 AM

    Yes, this issue appears to be fixed now.

  • Steve VP of Sales Operations
    Replied on August 28, 2014 at 5:39 AM

    OK great. Thank you for confirming.

    Best Regards