What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal issue when form submitted via IFRAME

    Asked by ASRA on August 27, 2014 at 10:01 PM

    I have a form with a recurring subscription payment through PayPal. There is no problem when the form is accessed via its Jotform URL <http://www.jotformpro.com/form/23047041959960>, but in the last couple of days an error occurs when the form is submitted via an IFRAME on my own website <http://www.internationaldownhillfederation.org/page/idf-membership-1>.

    When the user presses "Submit" they see a PayPal page with the following error message:

    "The link you have used to enter the PayPal system is invalid. Please review the link and try again."

    Can you help?

    Page URL:
    http://www.internationaldownhillfederation.org/page/idf-membership-1

    PayPal issue JotForm problem message review
  • Profile Image
    JotForm Support

    Answered by steve on August 28, 2014 at 12:07 AM

    Hello-

    I navigated to this URL, filled it out, and click join.

    http://www.internationaldownhillfederation.org/page/idf-membership-1

    It brought me to the PayPal page:

    We have had issues with PayPal today on account of some recent updates. Those have since been reverted, so perhaps that fixed your issue as well.

    Can you check this again, and let me know if you're still getting the error? I can't reproduce it immediately on my end. If you do still encounter it, please let us know any other information, such as the browser/OS being used.

    Best Regards

  • Profile Image

    Answered by ASRA on August 28, 2014 at 05:36 AM

    Yes, this issue appears to be fixed now.

  • Profile Image
    JotForm Support

    Answered by steve on August 28, 2014 at 05:39 AM

    OK great. Thank you for confirming.

    Best Regards