What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Smooth Signature not showig on browsers

    Asked by BREWSTERC on August 27, 2014 at 11:14 PM
    I've had the same issue with Smooth Signature. With the updated Chrome browser, some users could see the field and others couldn't. It was random with Internet Explorer as well. But, there were no issues with the "shaky" signature widget. No answers here, just letting you know we've had similar issues.
    smooth signature
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    JotForm Support

    Answered by TitusN on August 28, 2014 at 12:53 AM

    Hello, 

    We notice issues with IE8: 

    And I.E 11 (Sporadically)

    I could not successfully reproduce the error in Chrome - but I have forwarded this to our developer for further compatibility checks. 

    Thank you for reporting this - we will report back once fixed. 

  • Profile Image
    JotForm Support

    Answered by TitusN on November 11, 2014 at 01:19 PM

    Hello, 

    We have updated the widget - and tested for all browser compatibility - 

    You should be able to use Smooth Signature without incident - 

    Please do let us know if you experience further difficulty. 

    Cheers!