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  • Profile Image

    Smooth Signature widget pad not visible when you edit a submission through edit link

    Asked by equiem on August 28, 2014 at 06:07 AM
    Another issue I seem to have is with the 'smooth signature/e-signature' widget. The same applies to this widget. If you save a signature on the form, it shows on the email but if you go back to edit the form, the signature has disappeared. Is it possible to check this too?
  • Profile Image
    JotForm Support

    Answered by Welvin on August 28, 2014 at 09:03 AM

    Hi,

    A report is already created and submitted to our developers. We thank you for reporting this one. You should be notified via this thread when updates are available.

    Regards

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    JotForm Developer

    Answered by mustafa on August 28, 2014 at 09:26 AM

    Hi,

    I tested both signature widgets and smooth signature field cannot be edited as you mentioned but e-signature can be. (did you click clear link at the bottom?). I checked this issue before but  remember that we cannot make smooth signature editable. If you need to edit signature i suggest you to use e-signature field until we find a way for smooth signature to be editable.

     

    Regards.

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    Answered by equiem on August 28, 2014 at 06:54 PM

    Hi,

    Thanks for your responses. I didn't mean to go back and edit the signature. I understand that the signature stays the same. I meant that when you click on the edit link to view the submission, the signature doesn't always show. 

    Thanks

    Andrew

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    JotForm Support

    Answered by Kiran on August 28, 2014 at 08:27 PM

    I understand that the signature is not displayed when clicked on edit link from your email or thank you page. I've cloned your form and tested it by adding smooth signature as well. But I was not able to reproduce the issue. Please see the recorded session below :

    Could you let us know if this happens always or sometimes? Also, please try clearing the browser cache to see if the issue is resolved.

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    Answered by equiem on August 28, 2014 at 08:35 PM

    Sorry I have been passed on the wrong information. What I actually meant was that if a signature wasn't originally saved on the form, when you go back to edit it, you can't add a signature to this field again.

    Thank you.

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    JotForm Support

    Answered by Welvin on August 29, 2014 at 01:09 AM

    It's particularly happened to Smooth Signature widget. e-Signature seems fine: http://submit.jotformpro.com/form.php?formID=42400495089961&sid=285097933161496163&mode=edit.

    I have changed the title of this thread and I would advise using e-Signature for now while our developers are looking for some way to fix smooth signature.

    Thank you!

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    JotForm Support

    Answered by Welvin on August 29, 2014 at 01:10 AM
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    JotForm Support

    Answered by kenneth on September 11, 2014 at 03:56 AM

    Hi @equiem,

    This problem should be fixed now. We've updated the widget to allow editing of signature on form edit mode. Let us know if you need further assistance thanks.