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    I upgraded my account but I do not see my forms and also account is downgraded.

    Asked by armadillomagic on August 28, 2014 at 09:20 AM

    Thanks a lot...


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    JotForm Support

    Answered by ashwin_d on August 28, 2014 at 10:57 AM

    Hello armadillomagic,

    I did check your account and all your form's are still there in your account. I would suggest you to please clear your browser cache and see if you are able to see your forms. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    It seems you upgraded your account on July 28, 2014 and on the same day you have cancelled your subscription as well. That is the reason why today your account was downgraded to free.

    Do get back to us if you still do not see your forms and we will take a look.

    Thank you!