- markpwAsked on August 28, 2014 at 10:06 AM
All I get is a blank page when I attempt to edit one of my forms. No preview or edit visibility..Page URL:
- JotForm SupportdavidAnswered on August 28, 2014 at 11:28 AM
Everything seems to be working fine on our end. I am able to to preview and edit your forms without issue. I would recommend clearing your web browsers cache and history to see if that clear out whatever is causing the conflict. If you still cannot view or edit your forms, if possible try a different web browser. If you are still unable to, let us know and we will be happy to see what else we can do.
Thank you for using JotForm!
- riskprocessorAnswered on September 01, 2014 at 05:35 PM
I agree. Of all such cases wherein a blank page shows and the user is not able to preview or edit his/her form, most are related to web browser cache and history. When this is the issue, it remains important to clear the entire history and cache on the browser. At times, the user may even have to try a new browser.
I hope you’ll be able to resolve the issue by following the guidelines given by the JotForm Support. Good luck!