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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Receive form submission electroically.

    Asked by godsgiftkim on August 28, 2014 at 11:16 AM

    I clicked save to receive completed form via email but nothing happened.

    email
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    JotForm Support

    Answered by ashwin_d on August 28, 2014 at 12:37 PM

    Hello godsgiftkim,

    I did check both the form you have in your account and found issue with both of them. In your form #42394332575155, I found that you have not selected the "Sender Email" and also not provided the "Recipient Email" address on which you want to receive submission emails. Please check the screenshot below:

     

    In your form #42393948491164, I found that you have not selected the "Sender email". Please check the screenshot below:

    You should select/add the "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option. The following guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    In your form#42394332575155, you should also add a "Recipient Email" address on which you want to receive the submission emails. The following guide should help you:  https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications 

    You should also click on the "Preview" button of your editor and then click on the submit button of your form. Then only the submission email will be sent. I did check your account and it seems you have not received any submissions yet.

    Hope this helps.

    Do get back to us if you meant to ask something else.

    Thank you!