My form disappeared and shows "error"

  • Profile Image
    medwriter
    Asked on September 05, 2011 at 11:39 PM

    Hello,

    I used JotForm to create a newsletter subscription form for a client. It looked good and worked well for about a month. Today it disappeared and shows only the word "error". I logged into my account on JotForm and looked at the form in preview, it shows exactly the way it used to be on the Website.

    The form was implemented on the Website correctly; it has attracted 3 subscribers whose information was received exactly as configured. The last subscription took place a couple of days ago. No change has been made to the code since it was inserted.    

    Please tell me what's the problem.  The code used to work perfectly and wasn't changed.

    My user name:  medwriter

    password: 111writer

    E-mail: service@medicalwritingondemand.com

    Please help!!!!!!!!!

     

     

  • Profile Image
    brx250
    Answered on September 05, 2011 at 11:57 PM

    Hi medwriter,

    First of all, we do apologize for any inconvenience this has caused you. I've tried replicating your issue on our end and it seemed to have a code conflict. Try embedding the form using iFrame and change http://form.jotform.com/form/012345678 to http://www.jotform.com/form/012345678. Let us know if it solves your issue so that we can further assist you.

    We will be waiting for your response. Thank you for your patience.

    _____________________________________________    

    Albert  JotForm Support