What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account but received an email saying its over quota.

    Asked by peschomd on August 28, 2014 at 05:38 PM

    My account is peschomd and staff@mankatowebdesign.com

    I upgraded my account and paid for it yesterday but i keep being told my account is overfilled and im subject to being shut down can someone check on this i paid to upgrade already. Not sure what's wrong?

    my account check upgraded upgraded my account
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    JotForm Support

    Answered by ashwin_d on August 28, 2014 at 06:42 PM

    Hello peschomd,

    Upon checking your account, I found that you have two following subscriptions:

    Economy yearly subscription with order #S-2A537996ES7224934

    Premium Bi yearly subscription with order #INT140828-3157-97534B

    Currently your account is already in premium subscription. You have received the over quota warning email as you have received 1696 submission but in premium account you can only receive up to 1000 submissions.

    I have removed the scheduled downgrade from your account and it will not be downgraded anymore. Do let me know which subscription you want to retain.

    We will wait for your response.

    Thank you!

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    Answered by peschomd on August 28, 2014 at 06:59 PM

    I would like the premium subscription so i have the up to 10,000 one

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    Answered by peschomd on August 28, 2014 at 07:10 PM

    please confirm i do not want my account to be over quota

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    Answered by peschomd on August 28, 2014 at 07:12 PM

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    JotForm Support Manager

    Answered by Jeanette on August 28, 2014 at 08:10 PM

    Actually Premium is just 1000. So the most convenient one for you is Economy which allows you up to  10,000

    I've canceled the Premium subscription ($139) and refunded this charge back to you.

    The only active subscription for your account will be Economy Subscription Number:  S-2A537996ES7224934 ($199.50), paid via Paypal.

     

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    Answered by peschomd on August 28, 2014 at 08:11 PM

    ok when will "You're almost out of space! upgrade now" go away?

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    JotForm Support Manager

    Answered by Jeanette on August 28, 2014 at 08:20 PM

    If you still do not see the new status, please log out and login back again. Cheers!