Translation tool does not translate some strings, and on cloned form the toolbar button does not work

  • Profile Image
    Asked on August 28, 2014 at 07:42 PM

    I tried adding both English and Spanish as languages to my form however, its not working... only a few sections translate and the others don't. I click on it and it wont translate it even after I try to preview it

  • Profile Image
    Answered on August 29, 2014 at 01:44 AM


    We're sorry about that. 

    I tested our form translation tool, and it seemed to work as expected. 

    But when I took a copy of your form, I could not open the translation tool at all: 


    This is unusual because the translation tool is working for other forms: 

    I have opened a support ticket with our developers so that they can advice further towards resolving this. 

    Thank you for your patience, we shall update you on any developments. 

  • Profile Image
    Answered on August 30, 2014 at 03:50 AM

    Hello again, la1production.

    I've managed to identify the problem and fixed it.  Please try to edit your form's language settings again.  If it fails to load the wizard properly, you should now be able to remove the language settings and start over again.

    If the problem persists, please do let us know.