Why am I being told a custom url is already in use?

  • Profile Image
    Asked on August 29, 2014 at 04:59 AM


    USERNAME : cwillot


    I have cloned a form and I need to use the former alias for the embedded link (because it has already been spread by email).




    But into the cloned form, the system mention the alias is already in use ... though I have deleted the former form ...


    Thanks for your support.


    Kind regards,


    Cédric W.

  • Profile Image
    Answered on August 29, 2014 at 10:39 AM

    You are probably trying to use a Custom Url that has already been used. So because of that it is telling you that you cannot use it again.

    I found you have this form http://www.jotformeu.com/cwillot/en109d. Was this the form you were trying to use that for? I noticed this one ends with "en109d".

    Was this the same form you were trying to clone from another account? Or can you please provide us with a link to the form that you were trying to copy this from?