What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Your credit card payment wizard

    Asked by JackMarshall0886 on August 29, 2014 at 11:33 AM

    Your payment wizard seems to be malfunctioning today.  I need to add a coupon code but your system is not allowing me to go beyond the add new products.  I have rebooted my internet and computer and had my partner try it on his computer.  At this point I am fairly certain your software is having another issue.  We have a large group of students trying to sign up for our course and would greatly appreciate it if you could get this fixed asap.  Thanks

    credit card thanks and system
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    JotForm Support

    Answered by KadeJM on August 29, 2014 at 01:58 PM

    I would suggest clearing your browser cache then re-enter your Payment Integration and try again.

    If it is still giving you trouble then can you please provide us with a link to your form? And we will gladly investigate this problem further to find out why it is not letting you get to the coupons.