What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submission emails.

    Asked by Star7 on August 29, 2014 at 11:46 AM



    Einige Kunden haben sorgfältig darauf geachtet, dass wir ihre Wünsche nicht zu bekommen.

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    JotForm Support

    Answered by ashwin_d on August 29, 2014 at 02:16 PM

    Hello Star7,

    I am not sure if I have understood your question correctly. Do you mean to say that you are not receiving your submission emails?

    I did check your form's notification email alert but did not find any issue with that. It should be sending the submission emails normally. 

    Have you already checked your spam folder? I would also suggest you to login to your webmail account and check all other folders in your webmail account as well. If you do not find emails in your webmail account, please contact your email service provider to find out if they are blocking any emails from noreply@jotform.com. Please ask them to white list our domain names to ensure that emails are delivered to your email inbox. The following guide should help you in grabbing the list of domain names which needs to be white listed:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses  

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!