Thank you page always redirects to custom message

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    AdvanceMD
    Asked on August 29, 2014 at 03:06 PM

    Hi,

    I created a form and everything is working as it should except for the submit button. I changed the Submit button to redirect to a new custom web page when it is clicked. Unfortunately, it is still giving me the generic Thank You message. Could you please help me?

    Thank you 

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    Mike_T
    Answered on August 29, 2014 at 04:07 PM

    Thank you for contacting us.

    The issue seems to be already fixed. I have submitted your form through the website, and I was properly redirected to the Thank You URL.

    Related article:

    Setting Up the Thank You Page

    Please feel free to contact us if you need any further assistance on this.

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    AdvanceMD
    Answered on September 02, 2014 at 12:19 PM

    Hi, thank you for the response. Unfortunately, I am still getting the generic thank yo page when I hit the submit button instead of the custom web page. I also had a co-worker try it on her computer as well and she also got the generic thank you page upon submit rather than the custom web page.

    Any thoughts?

    Much appreciated!

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    david
    Answered on September 02, 2014 at 12:48 PM

    Hi,

    I sent a test submission to your form and it is indeed redirecting to the default thank you page:

    I checked your form and it does appear that the thank you page is setup correctly.  I cloned the form and no matter what I change the thank you page to, it seems to always redirect to the custom message.  The default and custom URL are both not working properly.  I submitted a bug ticket to see what may be causing this.  We will update you here as soon as we have a resolution.

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    AdvanceMD
    Answered on September 02, 2014 at 01:39 PM

    Thank you!!!

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    david
    Answered on September 02, 2014 at 01:41 PM

    You are very welcome, we hope to have an answer for you soon.

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    liyam
    Answered on September 12, 2014 at 10:29 AM

    Hello AdvanceMD,

    Please remove this condition set on your form:

    Once this is removed, your form will redirect to the set Thank You URL of your choice.

    If the problem persists, please do let us know.

    Thanks.