What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    can't choose noresponse@formreply.com

    Asked by ztwersky on August 30, 2014 at 07:36 AM

    I can't choose noresponse@formreply.com - it's not choosing that option - why? Thank you.

    Page URL:
    http://www.vinewoodstudios.com/form-events.html

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    JotForm Support

    Answered by Welvin on August 30, 2014 at 10:24 AM

    Hi,

    Do you mean, noreply@formresponse.com? It's working fine here and I am able to choose it:

     

    Thank you!

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    Answered by ztwersky on August 30, 2014 at 11:46 AM

    Yes, that's it. I put None under it like you did but if I click the noreply, it doesn't change to it.

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    JotForm Support

    Answered by Welvin on August 30, 2014 at 01:13 PM

    You can only select noreply@formresponse.com to the Sender Section. Reply-to Email section should be the email field of your form. I've fixed it to your form:

    Please review this guide for more details: https://www.jotform.com/help/30-Notification-Autoresponder-Email-Details 

    Thank you!

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    Answered by ztwersky on August 30, 2014 at 01:18 PM

    Yes, I knew that. It wasn't letting me select it in Sender E-mail like you did. Thanks!

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    Answered by ztwersky on August 30, 2014 at 01:20 PM

    I don't why I can't anything and you can. I am trying to do this on my other two forms and it won't let me. So frustrating! I don't feel comfortable that you are doing all the work for me. :-)

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    JotForm Support

    Answered by EltonCris on August 30, 2014 at 09:55 PM

    Hi,

    Like my colleague, I can't reproduce the problem here. Maybe it was just a cache issue, may I suggest you to clear your browser's cache and check it again. Relogin from your account if necessary.

    Let us know if the issue persists after that. Thanks!