can't choose noresponse@formreply.com

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    ztwersky
    Asked on August 30, 2014 at 07:36 AM

    I can't choose noresponse@formreply.com - it's not choosing that option - why? Thank you.

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    Welvin
    Answered on August 30, 2014 at 10:24 AM

    Hi,

    Do you mean, noreply@formresponse.com? It's working fine here and I am able to choose it:

     

    Thank you!

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    ztwersky
    Answered on August 30, 2014 at 11:46 AM

    Yes, that's it. I put None under it like you did but if I click the noreply, it doesn't change to it.

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    Welvin
    Answered on August 30, 2014 at 01:13 PM

    You can only select noreply@formresponse.com to the Sender Section. Reply-to Email section should be the email field of your form. I've fixed it to your form:

    Please review this guide for more details: https://www.jotform.com/help/30-Notification-Autoresponder-Email-Details 

    Thank you!

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    ztwersky
    Answered on August 30, 2014 at 01:18 PM

    Yes, I knew that. It wasn't letting me select it in Sender E-mail like you did. Thanks!

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    ztwersky
    Answered on August 30, 2014 at 01:20 PM

    I don't why I can't anything and you can. I am trying to do this on my other two forms and it won't let me. So frustrating! I don't feel comfortable that you are doing all the work for me. :-)

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    EltonCris
    Answered on August 30, 2014 at 09:55 PM

    Hi,

    Like my colleague, I can't reproduce the problem here. Maybe it was just a cache issue, may I suggest you to clear your browser's cache and check it again. Relogin from your account if necessary.

    Let us know if the issue persists after that. Thanks!