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    Rich Text area in the form builder but Plain Text when embedded

    Asked by ztwersky on August 30, 2014 at 07:41 AM

    When I insert a rich text-area, it shows as a rich one about 2-3 times but the fourth time I go to the form on my site, it shows as a regular text area. I refreshed with SHFT but it doesn't help. Once it shows as a regular text area, it will stay this way even when opened in different browsers. What's wrong? Thank you.

    Page URL:
    http://www.vinewoodstudios.com/form-events.html

    Screenshot
    text area rich text editor
  • Profile Image
    JotForm Support

    Answered by Welvin on August 30, 2014 at 10:34 AM

    Hi,

    That is because you are embedding the form using our source codes method. Note when using the Source Codes: Every time you change (add or remove fields) from your form in the form builder, you must update the form codes on your site by re-embedding the form. This is because the source codes that are currently embedded to your page are not automatically updated. 

    I would advise to re-embed your form using our iFrame method so you don't to re-embed it again every time you made some changes to the form.

    Thank you!

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    Answered by ztwersky on August 30, 2014 at 11:43 AM

    Nope. When using iframe you must update the code. I checked the code after changing to rich and it was the same.

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    JotForm Support

    Answered by Welvin on August 30, 2014 at 12:06 PM

    This is how I see now to your page: 

    You are currently using the Javascript Method. Please kindly refresh your browser CTRL + F5 or clear your browsers cache and cookies then start again on fresh session:

    https://support.google.com/chrome/answer/95582?hl=en

    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

     

    https://support.google.com/chrome/answer/95647?hl=en

    https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

    Thank you!

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    Answered by ztwersky on August 30, 2014 at 12:18 PM

    I have 3 computers and tried on all of them but I don't see like you. If you see it well, that's good enough for me. Thanks!

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    JotForm Support

    Answered by Welvin on August 30, 2014 at 01:22 PM

    I've been using Win XP, Win 7 and Win 8. All have the same look here. Please try to clear your browsers cache and cookies as suggested. Start a new fresh session. See if that helps.

    Thank you!

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    Answered by ztwersky on August 30, 2014 at 01:25 PM

    I've done that. Wiped it clean with CCleaner and Auslogics BoostSpeed and in the browser itself. Also have tried on 2 other computers that were on the page for the first time.

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    JotForm Support

    Answered by EltonCris on August 30, 2014 at 10:31 PM

    Like my colleague, I also can't reproduce the problem on my end. The form rich text editor displays properly as expected.

    Firefox:

    --

    Chrome:

    Can you please check your browser console if you see error logs? Please paste the logs here so we can check this issue further.

    Thanks!

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    Answered by ztwersky on August 31, 2014 at 02:29 AM

    Yesterday I had this problem and like 6 others that I posted. Clearing cache and other things didn't help. I went to sleep. The computer stayed on. This morning... The rich box worked (displayed correctly). The submit buttons were graphical. The error on required fields work. The form submits fine.... Like I said, I did not turn off my computer so how did all these issues get fixed magically over night if it was problem on my side? Can it be there was maintenance going on at YOUR servers that caused this last night?

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    JotForm Support

    Answered by EltonCris on August 31, 2014 at 08:08 AM

    Sorry but we do not do any maintenance. I check with our release logs and nothing has been committed for the rich text editor. I wonder what happens on your end. It could be CDN delay issue that is specific on your side but I am not quite certain since everything works from my side and even from my colleagues who are from different part of the globe (we are virtual support who work from different countries). Anyway, CDN issue is very temporary if this is the case here and it should resolve by itself probably in a few minuets. Glad to hear that everything is now working on your end.

    Thanks!

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    Answered by ztwersky on August 31, 2014 at 08:10 AM

    Well, the good news only lasted for about an hour. After I started working again on my site, all the issues came back. I'll have someone from Israel check it on his computer to see if it's from my ISP because the issues are on all 3 computers I have at home.

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    JotForm Support

    Answered by Welvin on August 31, 2014 at 10:23 AM

    Open your website in browser Private Mode or Incognito Mode (add-ons disabled). Try to use Google DNS: https://developers.google.com/speed/public-dns/. See if that works for you.

    https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info

    https://support.google.com/chrome/answer/95464?hl=en

    We don't have any similar reports so far, so I am certain that this could be a network problem or DNS problem to your end.

    I have a set of questions:

    1. What is your current OS?

    2. What is your browser/version?

    3. Do you use a proxy or VPN?

     

    I'm hoping these options works for you. Please update us here.

    Thank you!

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    Answered by ztwersky on August 31, 2014 at 10:48 AM

    I decided not to deal with this anymore. I don't mind if it's not a rich text box. All I need now is working form. Please help me with my last four issues:

    Button issue on Teamviewer.

    http://www.jotform.com/answers/422827-Button-issue-on-Teamviewer-#0

     

    Agree to terms doesn't work - teamviewer

    http://www.jotform.com/answers/422828-Agree-to-terms-doesn-t-work-teamviewer#0

     

    Drag and Drop doesn't work.

    http://www.jotform.com/answers/422834-Drag-and-Drop-doesn-t-work-#0

     

    Text placeholder not showing in "other" radio option

    http://www.jotform.com/answers/422596-Text-placeholder-not-showing-in-other-radio-option#2

     

    Thank you!

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    JotForm Support

    Answered by Welvin on August 31, 2014 at 12:05 PM

    We thank you for your help in resolving this issue. However, if the problem is not fixed, I am afraid that the form won't work as it should. You should make sure that everything is resolved.

    We are trying to help you on it. But since we don't have a control to your current PC, we will ask you to do some troubleshooting and some questions so we can confirm the real cause. As it could be a DNS problem, or browser specific, or network error.

    We will respond to each of your thread. It's queued now. 

    Thank you!