What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel My Subscription and Refund My Bank Account

    Asked by jmoore00 on August 30, 2014 at 08:37 AM

    I cancelled my subscription a week ago yet today, it has been automatically upgraded and charged to my account. I need you to cancel my account and refund my money to my card that you have on file.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on August 30, 2014 at 11:46 AM


    We have cancelled your subscription and refunded your last payment. Expect the refund returned to your account within 4-10 business days.

    Thank you!